Returns, Exchanges & Refunds for LUGGAGESERVICE.COM

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At Luggage Service we provide personalized service. We love our customers and look forward to your continued business. We sell top quality brands such as Briggs and Riley, Samsonite, Victorinox and many others. If there is something you see on our website that you are considering, but aren't quite sure if it is what you need, please don't hesitate to call us! We would rather help you buy something that is perfect for you than have you be disappointed when your package arrives. If in doubt, please call DURING NORMAL BUSINESS HOURS ONLY: 1-813-236-5946 or Toll Free 1-800-347-7229. We WILL do our best to Serve you! When calling, please mention that this is an, " INTERNET INQUIRY". We offer the best Luggage Sales and Luggage Service Possible.  

1. Your item must be in its original unused condition to be returned within 30 days of your purchase.  It must also be in the original packaging and have original tags still on merchandise in order to receive a refund of your purchase.  
   
2. Please email luggageservice@yahoo.com regarding your request prior to sending any returns/exchanges back to us. Once given clearance to return your item, mail your returned item to:   Luggage Service Inc./Returns Dept. 4121 N. Nebraska Ave. Tampa, Florida 33612                 
3. DO NOT RETURN YOUR ITEM TO THE MANUFACTURE UNDER ANY CIRCUMSTANCE UNLESS OTHERWISE STATED BY A STAFF MEMBER AT LUGGAGE SERVICE INC. Include in your package back to us a signed letter stating the reason for your return and the original receipt along with your unused item or items. A List of Brands we Warranty Service is on our Repairs Page. Please click "Repair" above for more information on warranty services we provide. All returns or exchanges must include any accessories, documentation, etc., that was originally shipped with the product. 

Merchandise that has been used or altered will not be accepted for return or exchange. If you mail in an item that has been used or altered, you will be responsible for its return shipping back to you, if you want the product back. Otherwise, we will dispose of it and you WILL NOT receive a refund. If you want to repair an item that is damaged, please see our "REPAIR" page. 

All items are subject to a $20.00  restocking fee. This will be deducted from your refund. We also do not refund any shipping and handling fees. All products must be returned within 30 days, unused and with tags still in place to receive a refund. Wheels will be checked for use. For damaged items a $50.00 restocking fee may apply.

If your item is in like new condition, you may exchange your item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.  

 Accepted Methods of Payment for ONLINE PURCHASES:

• Credit Card (Visa, Master Card, American Express, Discover, Diners Club Internatinal, JCB)
• PayPal
• Apple Pay (On Supported Devices) 
• To Order By Phone Call DURING NORMAL BUSINESS HOURS ONLY : 1-813-236-5946 or Toll Free 1-800-347-7229 We will accept by phone: Visa, Master Card, American Express, Discover

In Store Only: 

• Credit Card (Visa, Master Card, American Express, Discover)
• Cash

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 
 

• FedEx
• UPS

We use the above carriers to deliver our orders based on our customers needs. We understand those needs vary from cost effectiveness to timeliness and we do all that we can to accommodate those factors. If you indicate your needs to us,  we will try to meet them to our best ability possible. We also can ship to you using YOUR SHIPPING ACCOUNT NUMBER if necessary. Please NOTE ONLINE ORDERS  we do not ship outside the
United States only the contiguous United States.

IF a tracking number is provided by the shipping carrier, we will update you with the tracking information by email. Please note that some orders will not have tracking numbers. 
 

The rate charged for the shipping of your order is based on the weight and demensions of your product, and your location. Before the final checkout page you will be shown what the cost of shipping will be. If shipping is free or included in the price, it will be indicated. 

If part of your order goes on back order, we will ship you the part of your order that is in stock. When the back-order item becomes available, we will ship you the rest of your order. You will NOT be charged any additional shipping and handling for the second shipment. 

If you have any question or need assistance, please call us during normal business hours at: 1-813-236-5946 or Toll Free 1-800-347-7229  and mention that this is an "ONLINE INQUIRY". This allows us to better assist you. OR Email: luggageservice@yahoo.com. You can also send us an email using the form available through this website on our contact page and repair page.

Orders online will only ship in the contiguous United States please note this .